Refund policy.

Default Position: All Sales Final

All purchases on AstroCapitalX - wallet top-ups, subscription plans, and consultation fees - are considered final at the time of payment. We do not offer refunds for change of mind, dissatisfaction with predictions or readings, or non-usage of paid services.

Exceptional Refunds

At AstroCapitalX's sole discretion, partial or full refunds may be issued for:

1. Technical errors or duplicate charges - e.g., payment gateway double-debited or system error
2. Service not rendered - astrologer no-show for a confirmed session, or platform unavailable during a booked time slot
3. Fraudulent payment - payment made without the account holder's authorization
4. Genuine grievance - egregious cases determined by our support team

Conditions

• Refund requests must be raised within 90 days of the original payment
• All refund decisions are final and not subject to appeal
• Refunds are processed via the original payment method (Razorpay) and may take 5-7 business days to reflect in your account
• For wallet top-up refunds, your wallet balance must be greater than or equal to the refund amount - we cannot refund money already spent on the platform
• For subscription plan refunds, your plan will be downgraded to Free immediately upon refund initiation
• Transaction fees charged by Razorpay or card networks may be deducted from the refund amount

Live consultation refunds

Chat or call sessions with a human astrologer can be refunded within 7 days of the session ending. Refunds are computed per minute at the original session rate. Either full or partial refunds at platform discretion based on the specific concern.

Refunded amount is credited to your AstroCapitalX wallet, consistent with the rest of this policy. Quality complaints qualify for refund consideration - rude astrologer, off-topic answers, technical glitch, repeated disconnect. Outcome complaints do not qualify - “the prediction didn't come true” falls outside scope, because we publish documented analyses, not predictions (see about page for our position).

To request a session refund, email info@astrocapitalx.com with your session ID and a description of the issue. Refund requests after 7 days will not be honoured, as astrologer earnings flip to payable status at that point.

For voice and video calls specifically: calls are not recorded (see our Privacy Policy, section 4.5). If you dispute a call within the 7-day refund window, we decide on the session record - its start and end times, its duration and the minutes billed - together with your description of the issue. For chat sessions, we also review the saved transcript.

How to Request a Refund

To submit a refund request, contact us with your registered email address, payment ID or transaction reference, and the reason for the request:

• Email: info@astrocapitalx.com
• WhatsApp: +91 95606 70001

Out of Scope

This policy does not cover disputes about the quality, accuracy, or usefulness of astrological readings, AI predictions, or market signals. AstroCapitalX provides educational and informational content; we do not guarantee financial returns or specific outcomes. Please review our Terms of Service and Financial Disclaimer for the complete agreement.

For full legal terms, see our Terms of Service.